Refund policy



All Sales Are Final

Thank you for shopping with Rellision. We appreciate your support and trust in our products.

All purchases made through our website are final. We generally do not offer refunds, but in certain cases we may review issues with your order. If you experience a problem with your item, please contact us as soon as possible so we can assess the situation.

How to Submit an Issue:

  • Email us at info@rellision.com within 5 days of delivery.

  • Include your order number and clear photos of the item showing the issue.

  • The item must be unworn, unwashed, and in its original condition with tags attached.

What We Review:

  • We will only consider claims for defective items, damage during shipping, or incorrect products received.

  • Issues related to change of mind, preference, or sizing may not be accepted, but you are still welcome to contact us for review.

Processing Exceptions:

  • If your claim is approved, we will provide a replacement or store credit at our discretion.

  • Refunds are not guaranteed. Any exception will be assessed on a case-by-case basis.

  • Customers are responsible for return shipping costs unless we determine the issue was caused by us.

Important Notes:

  • Submitting a claim does not automatically guarantee a replacement or store credit.

  • Make sure to provide clear and detailed photos to help us assess the issue quickly.

  • We reserve the right to deny claims if items are not returned in proper condition, if abuse of the policy is suspected, or if claims are made after the 5-day window.

Policy Updates:
Rellision reserves the right to modify or update this policy at any time. Any changes will take effect immediately upon posting on our website.