Privacy policy

 

 

This store and website, along with all related information, content, features, tools, products, and services, are designed to give you a curated and seamless shopping experience. Rellision is powered by Shopify, which allows us to deliver these services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our services, make a purchase, or communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes priority regarding the handling of your personal information.

Please read this Privacy Policy carefully. By using our services, you acknowledge that you understand how we collect, use, and disclose your information.

Personal Information We Collect

When we refer to “personal information,” we mean details that identify you or can reasonably be linked to you. Information collected anonymously or de-identified so that you cannot be identified is not included. Depending on how you interact with our services and where you live, we may collect or process the following types of information, including inferences drawn from it:

  • Contact details such as your name, address, billing and shipping addresses, phone number, and email.

  • Financial information including credit or debit card numbers, payment account information, transaction details, and payment confirmations.

  • Account information including username, password, security questions, preferences, and settings.

  • Transaction history including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

  • Communications with us, for example when you contact customer support.

  • Device information such as details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information about how you interact with our services, including navigation patterns and activity.

Sources of Personal Information

We may collect personal information from:

  • Directly from you when you create an account, use the services, or communicate with us.

  • Automatically through the services, including your device, and through cookies and similar technologies.

  • Our service providers when they perform services on our behalf.

  • Our partners or other third parties.

How We Use Your Personal Information

We may use your information to:

  • Provide, tailor, and improve our services, process payments, fulfill orders, manage your account, handle returns and exchanges, and create a personalized shopping experience including product recommendations.

  • Market and advertise products and services, including sending promotional communications and showing online ads based on your activity with our services or other merchants.

  • Maintain security, prevent fraud, authenticate accounts, and protect against unsafe or illegal activity.

  • Communicate with you, provide customer support, and maintain our business relationship.

  • Comply with legal requirements, respond to law enforcement requests, participate in litigation, or enforce our terms and policies.

How We Share Personal Information

We may share your personal information with:

  • Shopify, vendors, and third parties performing services on our behalf, such as payment processing, IT support, analytics, customer support, cloud storage, and shipping.

  • Business and marketing partners to provide marketing services and personalized advertising based on your online activity. Depending on where you live, you may have the right to opt out of this.

  • Third parties you authorize or request, for example to deliver products or through social media features.

  • Our affiliates or within our corporate group.

  • In connection with business transactions like mergers or bankruptcy, or to enforce our policies and protect our rights.

Relationship with Shopify

Our services are hosted by Shopify, which collects and processes information to provide and improve the services. Shopify may also use personal information from your interactions with our store and other merchants to offer enhanced features. Shopify is responsible for handling your information for these purposes. Learn more at Shopify’s Privacy Policy and exercise your rights at the Shopify Privacy Portal.

Third Party Websites and Links

Our services may link to third-party websites. We are not responsible for the privacy or security of these sites. Information shared publicly on social platforms may be visible to others without limitation. Inclusion of links does not imply endorsement of the content or operators.

Minors

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. Parents or guardians may request deletion of a child’s information. We do not knowingly share or sell personal information of individuals under 16.

Security and Retention

No security system is perfect. Information may not be secure in transit, so avoid sharing sensitive data through unsecured channels. We retain personal information as long as necessary to provide services, maintain accounts, comply with laws, resolve disputes, or enforce contracts.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access or know your personal information.

  • Request deletion of your information.

  • Correct inaccurate information.

  • Receive a copy of your information or request transfer to another service.

  • Manage communication preferences, including opting out of promotional emails while still receiving account-related notifications.

For residents of the UK or European Economic Area, additional rights include:

  • Objecting to or restricting processing of personal information.

  • Withdrawing consent where processing is based on consent without affecting past lawful processing.

We may need to verify your identity before processing requests and will respond promptly as required by law.

Complaints

If you have concerns about our processing of your information, contact us directly or, where applicable, your local data protection authority. Residents of the EEA can find a list of authorities online.

International Transfers

Your information may be transferred, stored, and processed outside your country. Transfers outside the European Economic Area or the UK will rely on recognized mechanisms, such as Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational needs. Updates will be posted here with a new “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights, email us at info@rellision.com. We act as the data controller for your personal information under applicable laws.

Last updated: January 10, 2026